Boot Barn Return Policy: 60 Days, Fees and How to Return
Boot Barn lets you return items within 60 days of the date you receive your order, as long as they are unworn, have all original tags, and are in their original packaging. Returns are free at any Boot Barn store, while mail returns with a prepaid UPS label cost $10, which is deducted from your refund. The $10 fee is waived for defective items or Boot Barn mistakes, and original shipping charges are not refundable.
Everything below is based on the retailer’s current official returns page and customer service information.
Boot Barn Return Policy at a Glance
| Policy Detail | What Boot Barn Says |
|---|---|
| Return window | 60 days from the date received |
| Item condition | No evidence of wear, with all original tags attached |
| Packaging | Original packaging (such as the boot box), placed in the original shipping box or bootbarn.com shipping bag |
| Free return method | Any Boot Barn store |
| Mail return fee | $10 deducted from your refund when Boot Barn issues a prepaid UPS label |
| Fee waived when | The item is defective or Boot Barn made a mistake |
| Original shipping charges | Not refundable |
| Processing time | Up to 3 business days after the warehouse receives your package |
| Refund timing on cards | Usually 2 to 5 business days after processing, depending on your card |
| Phone support | 1-888-440-2668 |
| Email support | [email protected] |
Boot Barn Return Policy Rules Explained
The official policy has a handful of rules that decide whether your return is accepted and how much you get back. Here they are in plain language.
- Condition: The product must show no evidence of wear and must come back with its original tags.
- Timing: The item must be returned within 60 days of the date you received the order.
- Packaging: Items need their original packaging, and the boot box should go inside the original shipping box or bag.
- Tape and labels: Boot boxes cannot have tape or shipping labels on them, or a restocking fee can apply.
- Shipping costs: Original shipping and handling charges are non-refundable.
- Store purchases: Items bought in a store or at an event are refunded only to the original form of payment and only with the original sales receipt.
What Counts as “Worn” at Boot Barn?
Boot Barn asks for items with no evidence of wear, and boots are where most disputes happen. The retailer advises walking only on carpeted areas until you are sure the boots fit. Hard flooring such as tile or hardwood can scuff the soles, and scuffed soles can make a pair look worn.
A few practical habits keep your return eligible:
- Try boots on indoors over carpet only
- Keep the tags attached until you are sure you are keeping the item
- Do not wear new boots outside, even for a short test
- Keep the original box clean and free of tape or stickers
How to Return an Item to Boot Barn
You have three routes: a store, a mail-in return, or an international return label. The right one depends on where you live and how you bought the item.
How to Return in a Boot Barn Store
Boot Barn offers free in-store return processing for online orders. Take the item, its tags, and the original packaging to any store, and the staff will handle it. If you bought the item in a store, bring the original receipt and the payment method you used.
For an online order returned in a store, the policy allows a refund or store credit. Store credit can only be used in Boot Barn retail locations, not online.
How to Return by Mail Within the US
Boot Barn runs an online returns portal for orders shipped within the United States. Follow these steps:
- Open the Boot Barn returns portal and look up your order.
- Choose the items you want to send back.
- Print the prepaid UPS return label that Boot Barn issues.
- Place the item in its original packaging, then put that box inside the original shipping box or bootbarn.com shipping bag.
- Keep tape and shipping labels off the boot box itself.
- Drop the package off with UPS and keep your receipt.
A $10 return shipping fee is deducted from your refund when Boot Barn issues the prepaid label. If the item is defective or Boot Barn made a mistake, the fee is waived.
How to Return an International Order
Orders shipped outside the US use a different process. You can create a prepaid DHL return label through Boot Barn’s international returns portal, and a flat fee is deducted from your refund. You can also prepay your own postage and duties (if applicable) and ship the return with the carrier of your choice.
In-Store vs Mail Returns: Which Costs Less?
The in-store route is cheaper and usually quicker. Here is how the options compare.
| Return Method | Cost | Refund Options | Best For |
|---|---|---|---|
| Boot Barn store (online order) | Free | Refund or store credit | Anyone near a store |
| Boot Barn store (store purchase) | Free | Original payment method, receipt required | In-store shoppers |
| US mail with prepaid UPS label | $10 deducted | Original payment method | Customers far from a store |
| International DHL label | Flat fee deducted | Refund after fee | Orders shipped outside the US |
Here is a simple example of what the $10 fee means. If you mail back a $180 pair of boots, you would expect a $170 refund, and the original shipping you paid would not be returned. Returning the same pair at a store would avoid the $10 fee.
Boot Barn Refund Policy: How and When You Get Your Money Back
Refunds go back to the way you paid, with a few exceptions. Boot Barn also publishes a timeline so you know what to expect.
| Payment Method | How the Refund Is Issued |
|---|---|
| Credit or debit card (online order) | Credited to the card, typically 2 to 5 business days after processing |
| PayPal or Affirm | Credited back to the original payment method |
| Cash (store purchase) | Refunded by check |
| Online order returned in a store | Refund or store credit |
Boot Barn Refund Timeline
Boot Barn says to allow up to 3 business days for processing once your return reaches its warehouse. For the whole journey, including transit back to Boot Barn, a warehouse inspection, and credit processing, the retailer suggests allowing 1 to 3 weeks. You will get an email confirmation as soon as the return is processed, and any refund amount is noted in that email.
If your confirmation has not arrived after 3 weeks, contact customer service with your order number and tracking details. Some customers report delays on public complaint sites, so keeping your UPS drop-off receipt helps.
Can You Return Items to Boot Barn Without a Receipt?
For items bought in a store or at an event, the official policy requires the original sales receipt. It also states that returns received without a receipt will be returned to the customer. The official page does not describe a receipt-free option, so call the store or customer service before making the trip if your receipt is lost.
For online orders, the returns portal works from your order details, so keep your order number and confirmation email handy. If you cannot find your order number, see the next section.
What If You Are Past the 60-Day Window or Lost Your Order Number?
Boot Barn provides an email route for these cases. Send a message to [email protected] with your full name, address, and the style number of each product you ordered. The company says it will reply with a copy of your order confirmation, including the order number, and asks you to allow up to 1 business day for a response.
This email gets you your order details, but it does not guarantee that a return outside the 60-day window will be approved. If you are close to the deadline, start the return first and sort out the paperwork afterward.
Does Boot Barn Offer Exchanges?
Boot Barn’s official returns page focuses on returns and refunds and does not publish a separate exchange procedure. The simplest options are:
- Visit a store and ask the team to help you swap the item for a different size or style
- Return the item by mail or in a store, then place a new order for the size you need
Because stock varies by store and online, check availability for the replacement size before you return the original.
Can You Cancel a Boot Barn Order Instead of Returning It?
Sometimes, but the window is small. Once an order is submitted, it goes straight into processing, and whether it can be cancelled depends on whether it ships from Boot Barn or from a vendor. Call 1-888-440-2668 right away to ask.
If the order cannot be cancelled, you can still return it for a refund, except for shipping charges.
What Happens With Defective, Damaged, or Wrong Items?
If an item is defective or Boot Barn made a mistake, the $10 mail return fee is waived. Contact customer service or visit a store as soon as you notice the problem, and take clear photos of the issue before you send anything back.
A store return policy is separate from a manufacturer’s warranty. Boot Barn’s returns page does not publish a warranty timeline, so if a boot fails after the 60-day window, ask customer service or the brand about warranty coverage.
Does Boot Barn Have an Extended Holiday Return Window?
Boot Barn’s official returns page lists one 60-day window and does not mention a seasonal extension. Some third-party websites claim that purchases made between October 1 and December 25 can be returned until January 31, but that detail does not appear on the official page. Treat it as unconfirmed unless a store or customer service rep confirms it in writing.
Gift buyers should watch the calendar. An order received on November 20, 2026 reaches day 60 on January 19, 2027, so a gift opened late could miss the window.
Why Boot Barn Returns Get Rejected or Delayed
Most problems come from a short list of avoidable mistakes. Check these before you send or carry anything back.
- Scuffed or worn soles from walking on hard floors
- Missing original tags
- Missing or damaged original boot box
- Tape or shipping labels stuck directly on the boot box
- Returning after the 60-day window
- No receipt for an in-store purchase
- Sending the package without keeping proof of shipment
Tips for a Smooth Boot Barn Return
Use this quick checklist to protect your refund.
- Decide within the first week whether you are keeping the item
- Return in a store when you can, to avoid the $10 fee and speed things up
- Keep the box, tags, and shipping bag until the return is complete
- Photograph the item and packaging before you send it
- Save your tracking number and UPS receipt
- Watch your email for the confirmation message after processing
How to Pick the Right Size and Avoid a Return
Boot Barn cannot guarantee that any style will fit, but its sizing advice can help you get it right the first time. The retailer suggests these steps:
- Get your foot measured with a Brannock device when possible
- Order the size you normally wear in a brand you already know
- If you own boots from another brand, check the size inside the shaft or on the inside bottom
- For a first pair of western boots, start about half a size down from your normal shoe size
- If you fall between sizes, order a half size up
- Read the product description, since some brands run slightly small or large
Boot Barn Customer Service Contact Details for Returns
If anything about your return is unclear, these are the official contact points.
| Contact Method | Details |
|---|---|
| Phone | 1-888-440-2668 |
| [email protected] | |
| Returns portal | returns.bootbarn.com |
| Store locator | bootbarn.com/stores-all |
Boot Barn Store Network and Why It Matters for Returns
Free in-store returns are most useful when a store is close. According to its second quarter fiscal 2027 earnings release on October 28, 2026, Boot Barn operates 594 stores in 49 states. The company opened 19 new stores during that quarter, so the nearest location may be closer than you think.
Frequently Asked Questions
How long do you have to return items to Boot Barn?
You have 60 days from the date you received the order. The item must be unworn, have its original tags, and be in its original packaging.
Does Boot Barn charge for returns?
Returns at a Boot Barn store are free. Mail returns using a prepaid UPS label have a $10 fee deducted from your refund, unless the item is defective or Boot Barn made a mistake.
Can you return worn boots to Boot Barn?
No, the policy requires that products show no evidence of wear. If your boots are defective, contact customer service so the issue can be reviewed.
Can you return an online order to a Boot Barn store?
Yes. Boot Barn offers free in-store return processing for online orders, with a refund or store credit.
Does Boot Barn refund shipping costs?
No. Original shipping and handling charges are non-refundable. Boot Barn also deducts $10 from mail returns that use its prepaid label.
Does Boot Barn charge a restocking fee?
Boot Barn’s FAQ says it does not apply restocking fees to returns. However, the returns policy states that a boot box returned with tape or shipping labels on it can result in a restocking fee.
How long does a Boot Barn refund take?
Allow up to 3 business days for processing after the warehouse receives your return, and 1 to 3 weeks overall. Card refunds typically appear 2 to 5 business days after you receive the confirmation email.
Can you return something to Boot Barn without a receipt?
For store or event purchases, the policy requires the original receipt and says returns received without one will be returned to the customer. Call the store or customer service first if your receipt is missing.
Can you use Boot Barn store credit online?
No. According to Boot Barn’s FAQ, store credit can only be used in Boot Barn retail locations.
How do you return an international Boot Barn order?
You can create a prepaid DHL return label through Boot Barn’s international returns portal, and a flat fee is deducted from your refund. You can also prepay your own postage and duties and use a carrier of your choice.
What if you do not know your order number?
Email [email protected] with your full name, address, and the style numbers of the items you ordered. Boot Barn says it will reply within about 1 business day with a copy of your order confirmation.
Does Boot Barn refund cash purchases?
Cash purchases are refunded by check, according to the official policy.
Final Thoughts
Boot Barn’s return policy is simple when you know the rules: stay within 60 days, keep items unworn with tags and original packaging, and return in a store to avoid the $10 mail fee. Protect the soles, keep the box tape-free, and hold on to your receipt or order confirmation. For anything unusual, such as a lost receipt or a defective pair, contact customer service before you ship the item back.
